Privacy Policy

1. Scope & Definitions

• Customer Content: media, audio, video, transcripts, captions, prompts, and other content you upload or process via the Services.
• Personal Data: information that identifies or can reasonably be linked to an individual, as defined by applicable law (e.g., GDPR/UK GDPR/CPRA).
• Processing: any operation performed on Personal Data (collection, storage, use, etc.).

This Policy applies to visitors, account holders, and customers. It does not cover third‑party services that you link to (e.g., external video platforms); their privacy practices are governed by their own policies.

2. Information We Collect

We collect the following categories of information:

3. How We Use Information

We process Personal Data for:

1. Providing the Services (create/secure your account; process jobs; deliver outputs; maintain history). (Legal bases: Contract; Legitimate Interests)
2. Payments & Billing (manage purchases, taxes, invoices, refunds, fraud checks). (Contract; Legal Obligation; Legitimate Interests)
3. Service Performance & Safety (monitoring, debugging, abuse/spam/malware prevention, rate‑limiting). (Legitimate Interests; Legal Obligation)
4. Improvement & Analytics (aggregate statistics, quality and reliability improvements). (Legitimate Interests; Consent where required)
5. Communications (service emails, updates, security alerts; marketing with your consent and easy opt‑out). (Contract; Legitimate Interests; Consent)
6. Compliance (regulatory, tax, dispute resolution, law enforcement requests). (Legal Obligation; Legitimate Interests)

We do not sell Personal Data. We do not use Customer Content to train general‑purpose foundation models. We may use de‑identified or aggregated data to improve the Services.

4. Sharing & Disclosures

We share Personal Data only with:

• Service Providers / Processors: hosting and infrastructure; storage (S3‑compatible); CDN and security; email delivery; analytics; customer support; payments (e.g., Lemon Squeezy/Stripe). These providers may access Personal Data only to perform services on our behalf and must protect it under contracts.
• Integrations you choose: If you link a third‑party integration, you authorize us to share necessary data to enable that integration.
• Business Transfers: In a merger, acquisition, or sale of assets, data may be transferred consistent with this Policy.
• Legal: Where required by law or to protect rights, safety, and the integrity of the Services.

International transfers may occur; where applicable, we rely on mechanisms such as Standard Contractual Clauses or equivalent safeguards.

5. Retention

We retain Personal Data only as long as necessary for the purposes in this Policy, including legal, accounting, or reporting obligations. Customer Content may be deleted by you; backups purge on rolling cycles subject to technical and legal constraints.

6. Your Rights

Depending on your location, you may have rights to access, rectify, erase, port, restrict or object to processing, and to withdraw consent where processing is based on consent. You can exercise rights by contacting [email protected]. You also have the right to lodge a complaint with your local supervisory authority.

We do not discriminate against individuals for exercising privacy rights.

7. Children

The Services are not directed to children under 16 (or the age required by local law). We do not knowingly collect Personal Data from children. If you believe a child provided Personal Data, contact us to request deletion.

8. Security

We implement reasonable technical and organizational measures to protect Personal Data (encryption in transit, access controls, logging). No system is 100% secure; you are responsible for safeguarding your credentials and using strong passwords.

9. Cookies & Similar Technologies

We use cookies or similar technologies to operate the Services (authentication, fraud prevention), to remember preferences, and to measure performance. Where required, we will present a consent banner with options to accept, reject, or manage non‑essential cookies. See our Cookie Policy for details and how to control cookies in your browser.

10. Marketing

We may send product updates and offers if you opt in. You can unsubscribe at any time using the link in our emails or in your account settings. Transactional/service emails (e.g., receipts, security alerts) are not marketing and you cannot opt out of them while using the Services.

11. Changes to this Policy

We may update this Policy from time to time. If changes are material, we will notify you (e.g., by email or in‑product notice). The "Effective date" above reflects the latest version.

12. Contact

Questions or requests? Email [email protected] or use our support page. If you are in the EU/UK/EEA, you may also contact your local data protection authority.

Regional Disclosures